Privacy Policy — okww.com Bangladesh

01 Overview

okww.com is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out in plain language what personal data we collect from Bangladesh players, why we collect it, how we use it, who we may share it with, and what rights you have over your own information.

We understand that handing over personal information — your name, phone number, payment details — requires trust. okww.com takes that trust seriously. We collect only what we need, we protect it properly, and we never use it in ways you wouldn't expect or agree to.

This policy applies to all personal data collected through the okww.com website, mobile site, app, customer support channels, and any other interaction you have with the okww.com platform. It should be read alongside the okww.com Terms and Conditions, which govern your use of the platform overall.

02 What We Collect

okww.com collects personal data in the following categories. We only collect information that is necessary for the purposes described in this policy.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Collect It

okww.com collects your personal data through the following channels:

• Direct registration: When you create an okww.com account, you provide your name, mobile number, and other details directly.
• Deposits and withdrawals: When you transact via bKash, Nagad, or Rocket, payment-related data is captured to process and record the transaction.
• Platform usage: As you browse and use okww.com, we automatically collect technical and usage data through cookies and server logs.
• Customer support: When you contact our support team via chat or email, we record the conversation to help resolve your issue and improve our service.
• Verification requests: If we ask you to verify your identity, you may submit documents such as a copy of your National ID card or a selfie.
• Promotions and surveys: If you participate in an okww.com promotion or survey, we may collect additional information you provide voluntarily.

04 How We Use Your Data

okww.com uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was collected. Here is how we use the information we hold about you:

• To create and manage your okww.com player account.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To verify your identity and age in compliance with our obligations.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and resolve disputes.
• To send you important account notifications — such as security alerts, transaction confirmations, and policy updates.
• To monitor your betting activity for responsible gaming purposes and intervene if we identify signs of problem gambling.
• To improve the okww.com platform, fix bugs, and optimise the user experience for Bangladesh players.
• To send you promotional communications about okww.com offers and bonuses — only if you have opted in to receive them.
• To comply with legal and regulatory requirements.

05 Legal Basis for Processing

okww.com processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract performance: Processing your data is necessary to operate your okww.com account and fulfil our obligations to you — including processing bets, deposits, and withdrawals.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: We process some data to protect the security of the okww.com platform, prevent fraud, and improve our services — where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

okww.com does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: When we need to verify your identity, we may use a third-party verification service. Only the minimum necessary data is shared for this purpose.
• Technology and hosting providers: Our platform infrastructure relies on trusted technology partners who process data on our behalf under strict data processing agreements.
• Law enforcement and regulators: We will disclose personal data to government authorities, law enforcement agencies, or regulators when required to do so by law, court order, or regulatory obligation.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of okww.com's business, your data may be transferred to the new entity. You will be notified of any such change.

07 Cookies & Tracking Technologies

okww.com uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the okww.com platform to function. They enable you to log in, navigate the site, and use core features. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: We use analytics tools to understand how players interact with okww.com — which pages are most visited, where users drop off, and how the platform can be improved. This data is aggregated and anonymised.
• Preference cookies: These remember your settings and preferences — such as your preferred language or display options — so you don't have to reset them every visit.
• Security cookies: These help us detect and prevent fraudulent activity, protect your account, and maintain the integrity of the okww.com platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of okww.com. For more information on managing cookies, refer to your browser's help documentation.

08 Data Retention

okww.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period after closure as required by applicable regulations.
• Transaction records: Financial transaction data is retained for a minimum of five years to comply with anti-money laundering and financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable law, typically five years from the date of verification or account closure.
• Support communications: Chat logs and email correspondence are retained for up to two years to assist with dispute resolution and service improvement.
• Technical and usage data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted or anonymised after 12 months.

When your data is no longer required, okww.com will securely delete or anonymise it in accordance with our internal data management procedures.

09 Security Measures

okww.com takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure. These include:

• TLS encryption for all data in transit between your device and okww.com servers.
• Encrypted storage of sensitive data, including payment information and identity documents.
• Role-based access controls ensuring only authorised staff can access personal data.
• Regular security audits and vulnerability assessments of the okww.com platform.
• Two-factor authentication options for player accounts.
• Automated monitoring systems to detect unusual account activity and potential breaches.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for okww.com and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

10 Your Rights

As an okww.com player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

• Right of access: You can request a copy of the personal data okww.com holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can request that okww.com delete your personal data. Note that we may be required to retain some data for legal or regulatory reasons even after an erasure request.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to our processing of your data where we rely on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you accordingly. There is no charge for exercising your rights in most circumstances.

11 Children's Privacy

okww.com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the okww.com platform in any way.

If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on okww.com, please contact us at [email protected] so we can investigate and act promptly.

12 Changes to This Policy

okww.com may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of okww.com after any changes constitutes your acceptance of the updated Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okww.com handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and aim to respond promptly.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Data requests: Email [email protected] with the subject line "Data Request" and your registered mobile number
• FAQ: Visit our FAQ page for answers to common questions
• Terms and Conditions: Read our full Terms and Conditions
• Responsible Gaming: Responsible Gaming resources

When contacting us about a data request, please include your full name, registered mobile number, and a clear description of your request. This helps us verify your identity and process your request as efficiently as possible.